Privacy Policy comos9 – Our Commitment to Protecting the Personal Data of Malaysian Members

1 Who We Are & Scope of This Policy

Comos9 is an online Sports Betting and casino platform operating in Malaysia and dedicated to local players. This Privacy Policy explains how comos9 ("we", "our platform") collects, uses, stores, discloses, and protects the personal information you ("user", "member") provide to us when registering for and using comos9 services.

This policy applies to all information collected through the comos9 website, mobile application (where applicable), and any other communication channels between you and comos9, including email, live chat, and WhatsApp. We encourage you to read this policy carefully and to contact us if anything is unclear.

2 Types of Information We Collect

In operating the comos9 platform, we collect various types of information to ensure a safe, fair, and quality service for all members. This information falls into two main categories:

2.1 Information You Provide Directly

This is the information you enter directly into the comos9 platform:

• Registration information: Full name, date of birth, mobile number, and email address.
• Identity verification information (KYC): National identity card number (MyKad), copies of identity documents, and proof of address such as bank statements.
• Financial information: Details of the payment methods you use for deposits and withdrawals, including e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or FPX account information (Maybank2u, CIMB Clicks).
• Communications: Records of live chat, email, and WhatsApp conversations between you and the comos9 support team.
• Account information: Username, password (stored in encrypted hash form), and account settings.

2.2 Automatically Collected Information

When you use the comos9 platform, our systems automatically record certain technical information:

• Device data: Device type, operating system, phone model, and screen resolution.
• Network data: IP address, web browser type, and internet service provider (ISP) name.
• Activity data: Login and logout records, pages visited within the platform, games played, and bets placed.
• Transaction data: A complete history of all deposits, withdrawals, and betting activity on your account.
• Cookies and similar tracking technologies: To enhance user experience and ensure session security.

3 How We Use Your Information

Comos9 uses your personal data for legitimate purposes that are stated at the point of collection. The primary purposes for data use include:

3.1 Account Management & Services

Your personal data is used to create and manage your comos9 account, process deposits and withdrawals via your chosen Malaysian payment methods, provide access to all betting and casino products on the platform, and send you important account-related communications.

3.2 Security & Fraud Prevention

One of the most critical uses of your data is to protect the security of the platform and all its users. comos9 analyses activity patterns to detect and prevent unauthorised access, payment fraud, money laundering, and other forms of platform abuse. This is to safeguard both you and other users.

3.3 Legal & Regulatory Compliance

As a responsibly operated platform, comos9 is legally required to retain certain records and disclose information to the relevant authorities in circumstances defined by law. This includes compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

3.4 Product Improvement & User Experience

Aggregated and anonymised data from user activity helps the comos9 team understand how the platform is used and identify areas for improvement. This includes optimising the interface, introducing new games relevant to Malaysian players' preferences, and enhancing the platform's speed and reliability.

3.3 Marketing Communications (With Your Consent)

With your consent, comos9 may send you information about promotions, new bonuses, and exclusive offers via email, SMS, or in-platform notifications. You may opt out of marketing communications at any time by updating your notification settings in your account or by contacting our support team.

4 Sharing Information with Third Parties

Comos9 maintains a strict policy on data sharing. We do not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, there are limited circumstances where sharing your information may be necessary:

4.1 Third-Party Service Providers

Comos9 works with trusted service providers to operate the platform, including Malaysian payment gateway providers (for processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and others), licensed casino software providers, and communication platforms for customer support. All third-party providers are bound by strict confidentiality agreements and may only use your data for purposes we specify.

4.2 Legal Requirements

Comos9 will disclose user information to the relevant authorities when required by law, court order, or in the course of financial crime investigations such as money laundering. In such circumstances, we are not required to obtain your consent before making such disclosure.

5 Data Security & Protection Measures

Comos9 takes data security seriously. The technical and organisational measures we have in place include:

• 256-bit SSL Encryption: All communications between your browser and comos9 servers are encrypted using 256-bit SSL/TLS – the highest commercially available security standard.
• Secure password storage: Your password is never stored in plain text. We use strong cryptographic hashing algorithms with a unique salt for each account.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA as an additional layer of security for their accounts.
• 24/7 security monitoring: The comos9 security team continuously monitors our systems to detect any suspicious activity or unauthorised access attempts.
• Internal access controls: Only comos9 staff who require access to specific data to carry out their duties are permitted to do so. Access is granted on a need-to-know basis.
• Regular security audits: The comos9 platform undergoes regular security audits by independent third parties to identify and address any potential vulnerabilities.

While comos9 takes all reasonable steps to protect your data, you also play an important role in keeping your account secure. Always use a strong and unique password, never share your login credentials with anyone, and make sure you log out of the platform after each session – especially when using a shared device.

6 Cookies & Tracking Technologies

Comos9 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored in your browser when you visit comos9.

6.1 Types of Cookies We Use

• Session cookies: Session cookies required for basic platform operations – such as keeping you logged in during an active session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Saves your preferences such as language and display settings so you do not need to reconfigure them on every visit.
• Security cookies: Used to verify your identity and prevent unauthorised account use during active sessions.
• Analytics cookies: Helps us understand how users interact with the comos9 platform in aggregate and anonymised form, for ongoing improvements.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the comos9 platform. Cookies required for security and core operations cannot be disabled without impacting your ability to use your account.

7 Your Rights as a comos9 User

As a comos9 member whose personal data we process, you have the following rights, which you may exercise at any time:

• Right to access: You have the right to obtain a copy of the personal data we hold about you.
• Right to rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data from our systems, subject to any legal requirements to retain certain records.
• Right to restrict processing: You may request that we restrict how we process your data in certain circumstances.
• Right to object: You may object to the use of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a machine-readable format.

To exercise any of the above rights, please contact the comos9 support team via live chat, WhatsApp, or email at support@comos9.click. We will process your request within 14 business days and may require identity verification beforehand to protect the security of your data.

8 Child Safety & Young Users

Comos9 is an adult entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18. Should we discover that personal data of a minor has been collected without valid parental or guardian consent, we will promptly delete that data and close the associated account.

If you are a parent or guardian and believe that your underage child has registered on comos9, please contact us immediately at support@comos9.click so we can take the appropriate action.

9 Cross-Border Data Transfers

In the course of operating the platform, your data may be processed or stored on servers located outside Malaysia. This occurs primarily when licensed international casino software providers are involved. When this happens, comos9 ensures that such data transfers are protected by appropriate data protection agreements and only take place with countries or entities that provide an adequate level of data protection.

Third-party service providers we engage are required to comply with security and privacy standards that are equivalent to or exceed the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).

10 Changes to This Privacy Policy

Comos9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When material changes are made, we will notify you through:

• A prominent notice on the comos9 platform homepage at least 14 days before the changes take effect.
• An email to the address registered to your account.
• The "Updated" date displayed at the top of this document will be revised to reflect the date of the latest review.

We encourage you to review this Privacy Policy page periodically. Continued use of the comos9 platform after any amendments are made constitutes your acceptance of the updated privacy terms.

11 Contact Us About Your Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how comos9 handles your personal data, we encourage you to reach out to us directly:

• Live Chat: Available 24/7 directly within the comos9 platform – the fastest way to get an immediate response.
• WhatsApp: Via the support number displayed in your account after logging in.
• Email: support@comos9.click – for more detailed or written enquiries.

The comos9 privacy team is committed to responding to all data-related enquiries within a reasonable timeframe. For formal data subject rights requests – such as access or deletion requests – please include your full name, comos9 account number, and a brief description of your request in your email to help us process it promptly.